Rivoligroup
Written by the Bee, read it before you send it
KPIMore first meetings turn into real deals, on less preparation time
Rivoli's 2026 About Us update names 2025 a year of 'consolidation and forward momentum,' signaling the org is actively looking to unify systems now.
Unified AI workspace ("Enterprise Brain") high
Consolidating a complex, fragmented tech ecosystem across 220+ stores and 21 cities
Libu Thomas Mathew
Associate Director / Director, Information Technology · Long-tenured IT leader at Rivoli Group, Dubai (prior experience at Wipro before joining Rivoli).
Libu Thomas Mathew leads IT strategy and infrastructure at Rivoli Group, a Dubai-based luxury retailer, and has publicly spoken about the company's e-commerce and composable commerce transformation project with Emakina.
- Consolidating a complex, fragmented tech ecosystem across 220+ stores and 21 cities
- Supporting IT infrastructure across 4 countries (UAE, Oman, Qatar, Bahrain)
- Improving cross-channel data visibility after prior ERP/e-commerce integration gaps
- Aligning IT with digital innovation goals stated in Rivoli's 2026 strategic messaging
- Engaging with regional tech/security community (attended GITEX 2025)
- Composable/MACH commerce architecture
- Cloud and data sovereignty topics (engaged with Oracle/Google Cloud UAE content)
- Cybersecurity and SOC/AI panel content from GITEX
- E-commerce platform modernization
- Retail tech innovation awards/recognition
Praised composable commerce project giving "great flexibility plus transparency on our stock"
Engaged with GITEX 2025 content on AWS security blueprints and cloud sovereignty
Shared congratulations on Oman's first OCI hyperscale cloud region milestone
Rivoligroup today
- Industry
- Luxury lifestyle retail (watches, eyewear, jewelry, leather accessories, writing instruments)
- Size
- 1,001-5,000 employees (company states 1,350+ to 1,600+ professionals)
- HQ
- Dubai, United Arab Emirates (Sheikh Zayed Road)
- Footprint
- UAE · Oman · Qatar · Bahrain · Travel retail in regional airports and airlines
Rivoli Group is a Dubai-headquartered luxury lifestyle retailer founded in 1988, operating a portfolio of 100+ international brands across watches, eyewear, jewelry, leather goods and writing instruments. The Group runs 220-300+ stores across the UAE, Oman, Qatar and Bahrain plus travel retail, and operates the RivoliShop e-commerce platform.
- Integrated fashion jewellery across Rivoli and Hour Choice brands as a differentiator, late 2025
- Company describes 2025 as a year of "consolidation and forward momentum," per 2026 About Us update
- Prior public case study cited "no integration with ERP for orders and inventory resulting in order errors"
- Company itself flagged an earlier "complex technology ecosystem that gave no visibility into e-commerce data"
- Public 2026 statement commits to "embracing digital innovation to meet the expectations of today's discerning consumers"
- Continued investment in RivoliShop.com as its evolving e-commerce platform
- Prior strategic commitment to composable/MACH commerce architecture with Commercetools and Fluent Commerce
Positioning
NSOffice.AI gives your teams a single prompt interface to search and act across the fragmented systems you already run — Commercetools, Fluent Commerce, ERP, CRM — without ripping anything out. We consolidate the visibility gaps your composable stack created into one governed AI workspace.
Conversation arc
“Libu, I saw your comments on the composable commerce project — the stock transparency win is exactly the kind of visibility gap we help IT leaders close across the rest of the org.”
“Where are you still stitching data together manually across Commercetools, Fluent Commerce, and your ERP today?”
“We plug into 15+ systems including the ones in your stack, and give your teams one governed prompt interface — with data never leaving your environment or training our models.”
“I know governance is front of mind given the cloud sovereignty content you've been engaging with — let me show you the audit trail and RBAC layer specifically.”
“Can we set up a 4-6 week pilot scoped to one function — say ops or CX — so you can see the ROI before any broader rollout decision?”
Feasibility
What they appear to run
- Emakina case study names Commercetools and Fluent Commerce as MACH-based platforms adopted by Rivoli
- Case study names Vue Storefront (frontend) and Contentstack (headless CMS) as part of the build
- IT Director publicly credited the composable commerce stack for stock transparency and flexibility